TERMS

 

  • If you do not receive your URN -reference number, please email enquiries@covidclearclinic.com

  • For orders placed before 12pm, Please allow 2 working days for test kit delivery

  • Please purchase kits a few days earlier than your arrival date, especially if it falls on a weekend, to avoid delay of your kit.

  • Deliveries will be sent to your home quarantine address supplied at checkout.

  • The cut off time for dispatch every day is 3pm. If you are ordering on the same day you are arriving to the UK and order after 3pm, then you order will be dispatched the following day. 

  • Once a URN unique reference number is created and sent to you, there is a no refund policy.

  • Once your test packs have been dispatched to your chosen address there is a no refund policy. 

  • Cancellations will only be accepted 48 hours before your time of departure to the United Kingdom.

  • We are unable to process any cancellation/refunds after this time.

  • Tests are sent to our government-approved laboratory using Royal Mail Tracked24.

  • Free shipping and pre-paid return shipping labels included.

  • Please provide all the information requested to comply with government guidelines for testing
     

  • * Please be aware that if Day 8 of your home quarantine falls on a Sunday you may not receive your results until Day 11, due to the lack of a Royal Mail delivery service.

** Please be aware that this service relies upon the Royal Mail and DPD for delivery. This may result in delays in getting your results and therefore lengthen home quarantine. 

*** Customers arriving on Saturdays and purchasing their kits the same day they are arriving or after 15:00 on the preceding Friday will not have their kits delivered until Tuesday due to the limitations with Royal Mail and no delivery on Sundays.
Please purchase kits a few days earlier than your arrival date, especially if it falls on a Saturday, to avoid delay of your kit.

 

As Day 2 and Day 8 testing is a legal requirement, you are required to show your URN - unique reference number to your airline

More about this product


When you return to the United Kingdom:
In all other countries (also known as the Common Travel Area) you must self-isolate at home.

If you are self-isolating at home or in a hotel, you must do a test on or before Day 2 of your self-isolation. The day you arrive back in the United Kingdom is classified as Day 0.

This test is used by the government to detect different strains of the virus, but a negative result will make no difference to your self isolation as you must isolate for 10 full days.

You must also do a test on or after Day 8 of your self-isolation. The purpose of this test is to show that you are free of the virus and can leave quarantine.

You must not leave your place of self-isolation until 10 full days have passed. This means the earliest you can leave home quarantine is on day 11.

You can read the official government guidance here

The reference number for your

passenger locator form will begin with 5 letters followed by 7 digits

for example  - CCCTE1234567

IMPORTANT:
Upon delivery please activate your test packs using this link:

https://my.everythinggeneticltd.co.uk/kit_serial